1. Why the cashier fails to scan the barcode?

    Answer: Your mobile screen may be too dark to allow barcode scanning, please increase the screen brightness.

  2. If there is any question on redemption, who can be contacted?

    Answer: You can reach out the supplier's CS by referring the contact information on the receipt.

  3. In case of wrong item purchased, what can be done?

    Answer: No return or refund is allowed, so please confirm the selected product before purchase. If you still have any enquiries, please contact 7-Eleven CS via email uhavesay@7-eleven.com.hk or Tel. 2299 1110.